At We Run, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned or refunded when purchased through our Shopify store.
1. Return Eligibility
You may request a return within 15 days from the date of purchase, subject to the following conditions:
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The item must be unused, unworn, and in its original condition
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All original packaging, tags, labels, and accessories must be kept intact and returned
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Proof of purchase (order confirmation or receipt) must be provided
Items that do not meet these conditions may not be eligible for return or refund.
2. Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return or refund:
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Items showing signs of use, damage, or alteration
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Items returned without original packaging or missing components
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Sale items, discounted items, or promotional offers (unless stated otherwise)
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Gift cards or digital products (if applicable)
3. Return Process
To initiate a return:
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Contact us at werunmea@gmail.com or +971 52 243 1086 within 15 days of purchase
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Provide your order number and reason for return
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Our team will review your request and provide return instructions if approved
Returns sent without prior approval may not be accepted.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments
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Original shipping charges are non-refundable unless required by law
5. Refunds
Once your return is received and inspected:
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You will be notified of the approval or rejection of your refund
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If approved, the refund will be processed to the original payment method
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Refund processing times may vary depending on your bank or payment provider
Please note that any shipping fees, customs charges, or taxes paid are non-refundable unless required by law.
6. Exchanges
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Exchanges are subject to product availability
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If the requested replacement item is unavailable, a refund may be issued instead
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Exchange requests must meet the same eligibility conditions as returns
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details. We will arrange a replacement or refund at no additional cost, subject to verification.
8. Cancellations
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Orders may be cancelled before dispatch by contacting us as soon as possible
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Once an order has been shipped or delivered, cancellation is no longer possible and the return process must be followed
9. Consumer Rights
This policy does not affect your statutory rights under applicable UAE consumer protection laws. Where a conflict exists, mandatory legal rights shall prevail.
10. Contact Information
Should you have any questions about this Refund & Return Policy, please call or email us at werunmea@gmail.com or contact us at The Meydan Hotel, Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E